As a business owner, we understand it can be nerve-wracking to hand over your usernames and passwords to someone you are just starting a partnership with. However, without that information, there isn’t much that can be accomplished without you physically sitting with us and logging into each site necessary for us to make the updates. Your site will suffer from sporadic timing and an increased response time during emergencies.

Without your credentials, we may have to stop working on your project until we can reach you. This can take hours, or maybe even days – significantly impacting the project’s completion date. If there is a problem with your site, and we don’t have your credentials, there is no way for us to fix the problem in a timely manner.

What Credentials Your Agency Needs From You

Prior to starting your project, we need the following:

FROM YOUR WEBSITE (IF YOU ALREADY HAVE ONE):

• GoDaddy
  • Pin number
  • Username
  • Password
• Hosting
  • Username
  • Password
• FTP
  • Username
  • Password
  • Link
• The Cpanel
  • Username
  • Password
  • Link
• WordPress
  • Username
  • Password
  • Link

FROM ADWORDS AND ANALYTICS

• Gmail
  • Username
  • Password
    (We use this information to make you an admin for Google tools such as Webmaster tools and analytics. After this stage, you can change your password.)

THE LOGO AND IMAGES

• The Logo files (Encapsulated PostScript)
• Any stock images your company has purchased for the website or social media efforts

ALL TEXTS

• Any content you would like on the site (if copywriting is not included in your contract)
• The text structure (what content you would like on each page)